Do you have a retail store

No we don't, we only sell our products via our website. We're super elite like that.

What is your returns policy

We offer a refund or exchange for faulty goods.  We need to be notified of the fault within 14 days of receipt of goods.  We only offer credit notes for returned items if you deem them unsuitable or change your mind, and this will not include the cost of shipping. 

Where is my order?

Please see our Shipping  page for shipping updates. 

Once your order is ready to be dispatched, you will receive a Shipping confirmation email with the Tracking details.

How do I track my order?

Once your order is ready to be dispatched you will receive your tracking details to track your order online. You will then be able to track your order via the online tracker. There is currently some delay between the status of an order being updated, due to the current challenges our carrier is experiencing. Tracking information should be available as soon as you receive this email; however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.

If you are not at home to sign for the delivery a notice will be left at the premises with alternative delivery or pick-up options.

Can I cancel or change my order?

As soon as you place your order, we have already started to process it, which means our staff has already started to pick and pack! Therefore, we are unfortunately unable to add a discount, change your style and size for your order if it has been shipped yet.

Can I place my order now and have it delivered on a specific date?

We cannot hold items for orders as during these times we have a smaller team and once your order is placed, it will already be in the process of getting picked and packed. We are unable to make any changes including adding a discount, changing the style and size for your order.

Can I change my shipping address?

Your delivery address may be changed, but it depends on the time you request for it to be changed, as sometimes your order may have already been processed.

If you have received a shipping confirmation email it means your order has been dispatched and we will not be able to make any changes on our end.  Please contact us and ask if it's still possible to change your shipping address or redirect your parcel. A change of address can delay the delivery by 1-2 working days.

I recently purchased an item online and now it's discounted. Can I get the discounted price?

Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due to unforeseen issues.

Received an email to confirm your address?

We have a very secure and smart payment system. If our system detects that your order is a potential risk of fraud, or that your address is incorrect, we will place your order on hold and reach out to you to verify the details of your order for the safety of our company and for the credit card holder.

For example, if you are placing an order with a credit card that is issued in a different country than where you are placing the order from, our system will detect the difference in countries and your order will be flagged as a potential risk of fraud.

To verify these details, please simply respond to the email that was sent to you from our email lylastore.sale@gmail.com

Where are we sending the items from? 

We are based in Auckland New Zealand.

All items are shipped from our warehouse based in Albany North Shore Auckland.